Frequently Asked Questions

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We are an online store, and we operate the business from our office which is located at 18/1 Ring Road, Mohammadpur, Dhaka – 1207.

Simple! Choose product(s) from from our COLLECTIONS and INBOX US at https://www.facebook.com/messages/Soukhin with your NAME, DELIVERY ADDRESS AND CONTACT PHONE NUMBER. Then we will check the product for availability and confirm your order and reply you with your total cost and applicable delivery charge.

No. BUT we offer promotional free delivery from time to time. Keep in touch 😉

Our delivery charges varies by the delivery location. It’s paid per order/delivery.

Our delivery charges are as follows:

  • Cash On Delivery (Within Dhaka City) – 50 Taka per order/delivery.
  • Sundarban Courier Service – 100 Taka per order/delivery.

We accept:
1. Cash On Delivery (for selected areas);
2. bKash;
3. Bank deposits in favor of SOUKHIN at Dutch Bangla Bank Limited (DBBL); and
4. Visa, Nexus, MasterCard (using secure payment gateway by Dutch-Bangla Bank Limited).

We never store your payment Debit/Credit Card info. All the transactions take place on DBBL website.

Please follow the instructions to pay with bKash.Note: Make sure you enter the correct amount! Dial *247# and choose option “Payment”
> Enter Merchant bKash Account no.: 01711353293
> Enter Amount
> Enter Reference: Order No. (or Your Name)
> Enter Counter no.: 1
> Enter your PIN to confirm the transaction
> You will receive an SMS from bKash with a transaction ID (TrxID)
> Once you have completed the payment, please send us the transaction ID (TrxID).

Sorry, we do not. We believe in our product quality and we always check before shipping an item carefully for defects.However, if you receive an item damaged due to shipping carrier’s default, please contact us as soon as you received the item. We may arrange a discount (of up to 50%) for you or replacement, as appropriate.

We would love to hear from you. Please send us your questions/comments/advice through our Facebook page MASSAGE option and/or email us at care@soukhins.com. We always try to give our best to make you smile :-)

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